About: Seasoned services marketing professional with 9+ years of experience in driving service excellence and thought leadership in service organizations. Track record of transforming service organizations to become award-winning organizations with increased customer focus and customer satisfaction. Strong industry and business acumen in enterprise software and high technology. Strong analytical, written, and communication skills with ability to work in a matrixed organization and drive virtual teams. Independent self-starter, highly motivated with high energy level to execute with success.